GoJelly Refund Policy
At GoJelly, we take fairness seriously. This Refund Policy explains when and how refunds are issued for jobs posted and marketplace orders made on our platform.
Job Posting Refunds
When you create a job on GoJelly, the total amount (rate × quantity) is locked in an escrow wallet for that job. Here is when you can expect a refund:
- Unstarted Jobs: If your job has received zero applications and you cancel it, the full remaining balance is refunded to your GoJelly wallet immediately.
- Partially Completed Jobs: If you cancel a job that is partially completed, the unfilled portion of your job balance is refunded to your wallet. Already-approved tasks are not refundable.
- Rejected Tasks: If you reject a worker's proof submission for a valid reason, the amount reserved for that task slot is returned to your job balance and can be used for future applications.
- Auto-Approved Tasks: Tasks that are auto-approved after 24 hours (because you did not review them) are considered final and are not eligible for refund.
Marketplace Order Refunds
- Item Not Delivered: If a seller fails to deliver a marketplace order within the agreed timeframe, you are entitled to a full refund to your GoJelly wallet.
- Item Significantly Different: If the product or service delivered is materially different from what was advertised, you may raise a dispute to request a refund.
- Completed Orders: Once an order is marked as completed and you have confirmed receipt, it is not eligible for a refund.
Wallet Deposit Refunds
Funds deposited into your GoJelly wallet via payment gateways (card, bank transfer, etc.) are non-refundable to your original payment method. They remain in your GoJelly wallet and can be used for jobs, marketplace orders, or withdrawn to your Nigerian bank account.
Withdrawal Issues
If a withdrawal is processed but funds do not arrive in your bank account within 24–72 hours, please contact our support team with your transaction reference. We will investigate and resolve within 5 business days.
How to Request a Refund
- Log in to your GoJelly account.
- Go to Dashboard → Support Ticket → Open a Ticket.
- Select "Refund Request" as the subject.
- Provide your order/job code and a clear explanation of your issue.
- Our team will respond within 24–48 hours.
Important Notes
- Refunds are credited to your GoJelly wallet, not to the original payment method.
- Refund requests must be submitted within 7 days of the transaction.
- Fraudulent refund requests will result in account suspension.
- GoJelly's decision on refund disputes is final.
For any refund questions, please contact our support team.
