Privacy Policy

Effective Date: January 1, 2024

GoJelly ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use gojelly.com.ng.

1. Information We Collect

• Account Information: Name, email address, phone number, and username when you register.
• Identity Verification (KYC): Government-issued ID and selfie if required for account verification.
• Financial Information: Bank account details for withdrawal processing. We do not store card details — these are handled by our payment processors.
• Usage Data: Pages visited, jobs applied to, tasks completed, login times, and IP address.
• Device Information: Browser type, operating system, and device identifiers.
• Communications: Support ticket messages and any emails you send to us.

2. How We Use Your Information

• To create and manage your GoJelly account.
• To process payments, withdrawals, and job transactions.
• To verify your identity and prevent fraud.
• To send transaction notifications, receipts, and important account alerts.
• To improve our platform features and user experience.
• To comply with Nigerian legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Payment Processors: To facilitate deposits and withdrawals (e.g., Flutterwave, Paystack).
• Law Enforcement: When required by Nigerian law or court order.
• Service Providers: Hosting, email, and analytics providers who operate under strict data protection agreements.

4. Data Security

We implement industry-standard security measures including SSL encryption, hashed passwords, and access controls to protect your data. However, no internet transmission is 100% secure. You are responsible for keeping your password confidential.

5. Data Retention

We retain your personal data for as long as your account is active or as required by Nigerian law. If you delete your account, we will delete or anonymise your personal data within 30 days, except for transaction records which must be retained for 5 years under Nigerian financial regulations.

6. Cookies

GoJelly uses cookies to maintain your session, remember your preferences, and analyse platform usage. You can disable cookies in your browser, but this may affect platform functionality. See our Cookie Policy for details.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise these rights, open a support ticket.

8. Third-Party Links

GoJelly may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-platform notification.

10. Contact Us

For privacy-related questions, please contact our support team.